Representative: "Hello and thank you for calling America’s Warranty, this is [Your Name]. Are you calling in regard to an RV policy or a Trucking policy?"
If Trucking Policy: Direct them to the America's Trucking SCRIPT.
If RV Policy & New Claim: Direct them to the claim link and continue the call.
Start New Claim Link: https://americasrvwarranty.com/claims/splash
If Update on Existing Claim: Forward the call.
Forward to: 877-276-9149
Representative: "Great, I can definitely help you with that! Let’s walk through the process together so we can get everything started. In order to start a claim I need either a [policy number or customer email address and zip code associated with the policy] or I need the [policy holder's last name and last six digits of the VIN]”
If you cannot submit the claim using the information they provide: Forward the call.
Forward to: 877-276-9149
Representative: "To begin, I just need some information:"
If speaking to the customer: "Have you found a repair facility you would like to use?"
If NO repair facility: Click "I do not have a repair facility" and submit the claim.
Representative: "No worries! Once you have the estimate from your repair facility, please email it to claims@americasrvwarranty.com, and we'll start the process right away. If any additional information is needed a customer service representative will reach out to you.”
If customer asks for help finding a facility: Provide them with this website.
Find a Repair Shop: https://www.rvrepairnearme.net/
If YES repair facility: Click "I have a repair facility" and collect the following information. Confirm auto-populated data if it appears.
Representative: “Okay thank you! Your claim has been submitted. You will receive an email with further instructions on how to submit your estimate with a list of information we need to process your claim. Do you have any additional questions?"
Representative: "Once we receive the estimate and all the required information is included, we’ll pass the claim along to the adjuster. However, if anything is missing or unclear, we will reach out to the customer and repair facility via email and phone to get that information. Our goal is to make sure we have everything needed to process your claim quickly. The information we need to process your claim will be listed on the email you will receive soon.”
Representative: "Once we have all the information we need, your claim will be passed to an adjuster. Claims are adjudicated in the order they are received, so processing times can vary. We'll notify you via email and text once the claim has been adjudicated, and we’ll provide you with the details of what’s been covered."
Representative: "After the claim is approved, we’ll need a completed itemized invoice including the authorization number, the current mileage of your unit, the parts and labor warranty for the repairs, the Year/Make/Model and VIN of the unit, and your signature."
If customer asks for more details: "The invoice should be sent to our payments department at payments@americasrvwarranty.com. Once we receive that, we can begin processing your payment."
Representative: "For payment options, we can process payments over the phone using a credit card, or if you prefer, we can issue a physical check. Payment requests are processed in the order they are received, so just keep in mind that processing time may vary."
If the customer is opting for a check: “Customers are reimbursed only for approved claims after repairs have been completed and the customer has paid, either in full or in part. Please note that we cannot issue payment to both the customer and the repair facility. To process your reimbursement, we require all necessary documentation, including proof of payment. If you are inquiring about reimbursement, please also provide your current mailing address. Payments are issued by check and typically arrive within 3 to 7 business days, depending on postal service delivery times.”
If the customer has any additional questions you cannot answer: Forward the call.
Forward to: 877-276-9149
Representative: "Is there anything else I can assist you with today? If you have any questions along the way or need more details please feel free to call 877-581-3154 and a customer service representative can you. Thank you for calling Americas Warranty. We look forward to helping you with your claim!”
Representative: "Do you need to start a new claim or do you need an update on an existing claim?"
If Update on Existing Claim: Forward the call.
Forward to: 877-276-9149
If New Claim: Continue with the script and provide the link below.
Start New Claim Link: https://americasrvwarranty.com/claims/splash
Representative: "Great, I can definitely help you with that! Let’s walk through the process together so we can get everything started. In order to start a claim I need either a [policy number or customer email address and zip code associated with the policy] or I need the [policy holder's last name and last six digits of the VIN]”
If you cannot submit the claim using the information they provide: Forward the call.
Forward to: 877-276-9149
Representative: "To begin, I just need some information:"
If speaking to the customer: "Have you found a repair facility you would like to use?"
If NO repair facility: Click "I do not have a repair facility", submit the claim, and note the claim number to provide to the customer.
***Please Note***: When you press SUBMIT please wait a moment for the form to process! If you press submit multiple times you will create multiple claims.
Representative: "No worries! Once you have the estimate from your repair facility, please email it to claims@americastruckingwarranty.com, and include the claim number and we'll start the process right away. If any additional information is needed a customer service representative will reach out to you or the repair facility. Please do not have any repairs completed without prior approval.”
If they state that the repairs have already been completed: Forward the call.
Forward to: 877-276-9149
If YES repair facility: Click "I have a repair facility" and collect the following information. Confirm auto-populated data if it appears. If something is not matching or spelled incorrectly please remove everything from the fields and start from scratch.
Representative: “Okay thank you! Your claim has been submitted. You will receive an email with further instructions on how to submit your estimate with a list of information we need to process your claim. Please do not have any repairs completed without prior approval. Do you have any additional questions?"
If they state that the repairs have already been completed: Forward the call.
Forward to: 877-276-9149
Representative: "Once we receive the estimate and all the required information is included, we’ll pass the claim along to the adjuster. However, if anything is missing or unclear, we will reach out to the customer and repair facility via email and phone to get that information. Our goal is to make sure we have everything needed to process your claim quickly. The information we need to process your claim will be listed on the email you will receive soon.”
Representative: "Once we have all the information we need, your claim will be passed to an adjuster. Claims are adjudicated in the order they are received, so processing times can vary. We'll notify you via email and text once the claim has been adjudicated, and we’ll provide you with the details of what’s been covered."
Representative: "After the claim is approved, we’ll need a completed itemized invoice including the authorization number, the current mileage of your unit, the parts and labor warranty for the repairs, the Year/Make/Model and VIN of the unit, and your signature."
If customer asks for more details: "The invoice should be sent to our payments department at payments@americastruckingwarranty.com. Once we receive that, we can begin processing your payment."
Representative: "For payment options, we can process payments over the phone using a credit card, or if you prefer, we can issue a physical check. Payment requests are processed in the order they are received, so just keep in mind that processing time may vary."
If the customer is opting for a check: “Customers are reimbursed only for approved claims after repairs have been completed and the customer has paid, either in full or in part. Please note that we cannot issue payment to both the customer and the repair facility. To process your reimbursement, we require all necessary documentation, including proof of payment. If you are inquiring about reimbursement, please also provide your current mailing address. Payments are issued by check and typically arrive within 3 to 7 business days, depending on postal service delivery times.”
Representative: "If you have any questions along the way or need more details please feel free to call 877-276-9149 and a customer service representative can you. Thank you for calling Americas Warranty. We look forward to helping you with your claim!”